Terms of Service

Last updated July 28, 2026

Overview

This website is operated by Vitamus. Throughout this website, the terms “we,” “us,” and “our” refer to Vitamus.

Vitamus provides the information, features, products, and services available through this website on the condition that you accept these Terms of Service, related policies, and notices published on this website.

By browsing or using this website or purchasing a product from us, you use our “Services” and agree to these Terms of Service and any additional terms or policies referenced or linked in them.

These Terms apply to all users, including visitors, customers, account holders, business partners, and content contributors.

Please read these Terms carefully before using this website or the Services. If you do not agree to these Terms, do not use this website or the Services.

These Terms may also apply to new features, products, or tools we add in the future.

We may update or amend these Terms by posting the changes on this website. To the extent permitted by applicable law, your continued use of the website or Services after a change constitutes acceptance of the updated Terms.

Where material changes require separate notice or consent, we will take the necessary steps under applicable law.

Our online store is hosted by Shopify, which provides the e-commerce platform we use to offer products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are of legal age to enter into a contract in your country or region of residence or that you have obtained valid consent from a parent or legal guardian where required.

You may not use our products or Services for any unlawful or unauthorized purpose. When using the Services, you must comply with applicable laws and regulations and respect the rights of third parties.

You must not transmit viruses, malware, harmful code, or other technology that could harm systems or users.

If we confirm a material breach of these Terms, we may suspend or terminate access to the Services in accordance with applicable law.

2. General Conditions

We may decline to provide Services or accept an order where we have a valid reason and applicable law permits it.

You understand that information transmitted through this website may travel across multiple networks and may be modified to meet the technical requirements of those networks or the devices used.

Payment card information is handled through secure payment processing systems and is encrypted in transit where applicable.

Except where expressly permitted by applicable law, you may not copy, reproduce, sell, resell, or commercially exploit any part of the Services, access to the Services, or content provided through this website without our prior written permission.

The headings in these Terms are for readability and do not limit the meaning or scope of any provision.

3. Accuracy, Completeness, and Timeliness of Information

We take reasonable steps to provide accurate and up-to-date information on this website. We do not guarantee that general information published on the website will always be complete, accurate, or current.

The information on this website is provided for general informational purposes. Where you reasonably need to verify more complete, accurate, or current information, you should not rely solely on the information provided here when making a decision.

We may publish historical information for reference. Except where required by applicable law, we have no obligation to keep all information on the website continuously updated.

We aim to display product prices, product details, purchase terms, shipping charges, and other information material to consumers’ decisions clearly and accurately in accordance with applicable law.

4. Changes to Services and Prices

Product prices may change before an order is confirmed. Price changes do not affect completed purchases, except in cases of an obvious pricing error, fraud, or other circumstances permitted by applicable law.

If there is a material and obvious pricing error, we may contact you before processing the order to confirm whether you wish to proceed at the correct price or cancel the order.

If a paid order is canceled, we will generally refund the applicable amount to your original payment method.

We may modify, suspend, or discontinue the Services or any part of them in accordance with applicable law.

To the fullest extent permitted by applicable law, we are not liable for damages arising solely from a change to, suspension of, or discontinuation of a website or Service feature.

5. Products and Services

Some products or services may be available exclusively through this website.

Products may be available in limited quantities. Returns, exchanges, and refunds are subject to our Returns & Refunds Policy and applicable consumer protection laws.

We take reasonable steps to display product images, colors, and appearance as accurately as possible. Actual colors or appearance may vary slightly from what you see on screen due to your device, display settings, or photography conditions.

Where permitted by applicable law, we may restrict sales to certain countries, regions, or shipping destinations. We may also set reasonable purchase limits per customer, household, account, payment method, or order.

Product descriptions, packaging, formulations, quantities, and prices may be updated for future sales. If we change a material product feature, we will update the product page in accordance with applicable law.

For details about the product you receive, refer to the product page, your order confirmation, and the product label.

We may discontinue products. We do not guarantee that a product or service will meet every customer’s expectations or produce the same results for everyone.

If a product page expressly states “90-Day Money-Back Guarantee,” the commercial guarantee described in our Returns & Refunds Policy applies to that product.

This commercial guarantee does not limit any statutory rights or guarantees available to consumers under applicable law.

6. Health and Wellness Information

Vitamus provides products and information relating to general health, nutrition, and wellness.

Information provided through this website, product pages, advertisements, emails, articles, videos, customer testimonials, and other communications is intended for general informational and wellness purposes.

Information provided through the Services is not a substitute for advice, diagnosis, or treatment from a qualified doctor, pharmacist, or other healthcare professional.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and labeled for that purpose under applicable law.

Individual experiences and results may vary. Testimonials, reviews, and examples of use reflect individual experiences and do not guarantee that every customer will achieve the same results.

Before using a supplement or other health-related product, carefully read the ingredients, directions, recommended intake, storage instructions, and warnings on the product.

Consult a qualified doctor, pharmacist, or other healthcare professional before use if any of the following applies to you.

• You are pregnant or breastfeeding.
• You are taking medication.
• You are undergoing treatment or have a history of a medical condition.
• You have allergies or sensitivities.
• You are unsure whether the product is appropriate for you.

Do not exceed the recommended amount shown on the product unless instructed otherwise by a qualified healthcare professional.

If you feel unwell or experience an adverse reaction, stop using the product immediately and seek medical advice as needed.

Do not use information on this website as a substitute for emergency medical care.

7. Orders, Billing, and Account Information

Submitting an order constitutes an offer to purchase the products.

If we accept your order, we will notify you through the applicable method, such as an order confirmation or shipping confirmation email.

We may refuse, limit, or cancel an order for valid reasons, including the following.

• Suspected fraud or an unauthorized transaction
• An obvious pricing error
• A product being out of stock
• Shipping restrictions for the selected destination
• A payment that was not authorized
• A material breach of these Terms

If we cancel a paid order, we will generally refund the applicable amount to your original payment method.

We may set reasonable limits on order quantities associated with the same person, household, account, payment method, billing address, or shipping address.

If we change or cancel an order, we will make reasonable efforts to notify you using the email address, billing information, or other contact details you provided when placing the order.

You agree to provide complete, accurate, and current purchase and account information. Please promptly update your email address, shipping address, and any other information we need to complete your transaction or contact you.

Before confirming your order, review the products, quantities, total price, shipping charges, taxes, payment method, and shipping address.

For details about returns, refunds, and order cancellations, see our Returns & Refunds Policy.

8. Optional Third-Party Tools

We may provide access to third-party tools, integrations, or services that we do not directly control or monitor.

These tools are available subject to the third party’s provision of them. To the fullest extent permitted by applicable law, we make no independent warranties about third-party tools outside our reasonable control.

Your use of optional third-party tools may be subject to the provider’s terms of use and privacy policy. Review the applicable terms before using these tools.

We may introduce new services, features, or tools through this website in the future. These Terms may also apply to them.

9. Third-Party Links

Content, products, or services available through this website may include third-party materials or services.

Third-party links on this website may take you to websites that Vitamus does not operate or control.

We are not responsible for independently verifying or evaluating the content, accuracy, security, or operating practices of every third-party website.

To the fullest extent permitted by applicable law, we are not liable for damages arising solely from independent third-party websites, products, or services.

Before entering into a transaction with a third party, review its terms of use, return conditions, and privacy policy.

Questions about third-party products or services should generally be directed to the relevant third party.

10. Reviews, Feedback, and Submitted Content

If you submit reviews, comments, suggestions, ideas, photos, videos, or other content to us, you represent that you have the rights and permissions needed to provide it.

Your submissions must respect third-party rights, including copyrights, trademarks, privacy rights, image rights, and personality rights.

You must not submit content that is unlawful, abusive, discriminatory, defamatory, false, misleading, obscene, or harmful, or that contains viruses or other harmful software.

You must not use a false email address, impersonate another person, or mislead us or a third party about who submitted the content.

You are responsible for the content you submit and its accuracy.

If you voluntarily submit content for publication, display as a review, or use in advertising, you grant Vitamus a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content to the extent necessary for that purpose.

When we use content containing personal information or a person’s likeness, we follow our Privacy Policy, the scope of any consent obtained, and applicable law.

We may review, hide, or remove submitted content when reasonably necessary. We have no obligation to publish every submission or to keep published content available indefinitely.

11. Personal Information

Our Privacy Policy governs the collection, use, storage, and disclosure to third parties of personal information through this website and online store.

Please review our Privacy Policy for details about how we handle personal information and about your rights.

12. Errors, Inaccuracies, and Omissions

This website or the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, estimated delivery times, or availability.

We may correct errors, inaccuracies, or omissions and change or update information when reasonably necessary.

If a material and obvious error affects your order, we will notify you in accordance with applicable law and confirm whether you wish to proceed with or cancel the order.

If a paid order is canceled, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable law.

13. Prohibited Uses

In addition to the other restrictions in these Terms, you must not use this website or its content to do any of the following.

1. Pursue an unlawful purpose.
2. Solicit others to engage in unlawful conduct.
3. Violate applicable laws, regulations, or legal requirements.
4. Infringe our intellectual property rights or those of a third party.
5. Harass, abuse, insult, threaten, discriminate against, defame, or harm another person.
6. Transmit false or misleading information.
7. Transmit viruses, harmful code, or other dangerous technology.
8. Unlawfully collect or monitor another person’s personal information.
9. Engage in spamming, phishing, unauthorized scraping, or other abusive automated activity.
10. Pursue obscene or antisocial purposes prohibited by applicable law.
11. Interfere with or circumvent security features of the Services, this website, or other systems.
12. Make fraudulent purchases, payments, or returns.

If we confirm a material violation of these restrictions, we may suspend or terminate your use of the Services in accordance with applicable law.

14. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that use of this website will be uninterrupted, timely, secure, or entirely error-free. We also do not guarantee that results obtained through the Services will meet every user’s expectations.

We may temporarily suspend part of the Services for maintenance, technical, security, or operational reasons.

To the fullest extent permitted by applicable law, the Services and the products offered through them are subject to the terms, product descriptions, and commercial guarantees we expressly provide, as well as consumer rights under applicable law.

To the fullest extent permitted by applicable law, Vitamus and its officers, employees, affiliates, agents, contractors, service providers, and licensors are not liable for indirect, incidental, special, or consequential damages arising solely from use of the Services.

These Terms do not exclude or limit liability for any of the following.

• Our willful misconduct or gross negligence
• Death or personal injury where liability cannot legally be limited
• Product defects, nonconformity with the contract, or consumer protection matters where liability cannot legally be limited
• Fraud, misrepresentation, or other conduct for which liability cannot legally be excluded
• Any other liability that cannot be excluded or limited under applicable law

Nothing in these Terms excludes, limits, or modifies non-waivable rights or statutory guarantees under Japan’s Consumer Contract Act, Civil Code, or Product Liability Act, EU consumer protection law, or other applicable laws.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify Vitamus and its affiliates, officers, employees, contractors, and service providers against third-party claims, liabilities, and reasonable costs arising directly from any of the following.

• Your unlawful use of the Services
• Your material breach of these Terms
• Your infringement of a third party’s rights
• Your willful misconduct or fraudulent conduct

This section does not apply to the extent that the claim or loss results from Vitamus’s conduct or that applicable law prohibits or limits the indemnity.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will apply to the fullest extent permitted by applicable law.

The unenforceable part will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

If severing the provision would defeat the essential purpose of the contract, the matter will be handled in accordance with applicable law.

17. Termination

These Terms remain in effect until terminated by you or Vitamus.

You may stop using the Services at any time.

If we reasonably determine that you have materially breached these Terms or used the Services unlawfully or fraudulently, we may suspend or terminate your access in accordance with applicable law.

Orders, payments, returns, refunds, and other rights and obligations arising before termination continue to apply to the extent necessary.

Provisions that by their nature should survive termination, including those relating to intellectual property, liability, indemnification, and governing law, remain in effect after termination.

18. Entire Agreement

These Terms and the policies we publish in connection with the Services constitute the agreement between you and Vitamus concerning your use of the Services and purchase of products.

Our failure to promptly exercise a right or enforce a provision under these Terms does not waive that right or provision.

Any ambiguity in these Terms will be interpreted in accordance with applicable consumer protection and contract laws.

This section does not exclude information that must legally be provided before purchase or any mandatory rights available to you.

19. Governing Law and Consumer Rights

These Terms and any contracts we enter into to provide the Services are governed by the laws applicable to the transaction.

If you are a consumer, this section does not deprive you of mandatory rights or protections applicable in your country of residence, at the delivery destination, or to your purchase.

For consumers residing in Japan or orders delivered within Japan, Japan’s Consumer Contract Act, Act on Specified Commercial Transactions, Civil Code, Product Liability Act, and other mandatory provisions of Japanese law apply where relevant.

For consumers residing in the European Union (EU) or European Economic Area (EEA), applicable EU consumer protection laws and the mandatory laws of the country of residence apply.

These Terms do not limit a consumer’s right to bring a claim before a court where they live or before another competent authority permitted under applicable law.

20. Changes to These Terms

You can review the current version of these Terms on this page at any time.

We may update, change, or replace all or part of these Terms by posting the revised version on this website.

Changes generally apply to use of the Services and orders placed after the changes take effect.

We will not apply changes retroactively in violation of applicable law where doing so would materially disadvantage you in relation to an existing order or contract.

To the extent permitted by applicable law, your continued use of the website or Services after a change constitutes acceptance of the updated Terms.

For material changes that legally require individual notice or express consent, we will take the required steps.

21. Related Policies

In addition to these Terms, the following policies and conditions apply to use of the Services and purchases of products.

• Privacy Policy
• Shipping Policy
• Returns & Refunds Policy
• Legal Notice
• Disclosures Under the Act on Specified Commercial Transactions for customers in Japan
• Specific sales and guarantee terms displayed on product pages

If these Terms conflict with specific product page terms or guarantee terms, the more specific and consumer-favorable terms take precedence for the relevant product or promotion, unless applicable law provides otherwise.

22. Contact Us

For questions about these Terms of Service, email contact@tryvitamus.com.

For the seller’s legal name, address, telephone number, and other legally required information, see our Legal Notice or our Disclosures Under the Act on Specified Commercial Transactions.

© 2026 Vitamus. All rights reserved.