Shipping Policy

Shipping Policy

Last updated June 2026

This Shipping Policy explains how Vitamus processes, ships, tracks, and delivers orders.

By placing an order on this website, you agree to the shipping terms set out in this Policy.

Order Processing

After you place an order, we will send an order confirmation to the email address you provided at checkout.

We typically review, process, and prepare orders for shipment within 1–2 business days.

Business days exclude Saturdays, Sundays, and public holidays. Processing time is separate from the shipping and delivery time after dispatch.

Processing may take longer during periods of high demand, public holidays, special promotions, product launches, or other exceptional circumstances.

Once your order ships, we will send a shipping confirmation email with a tracking number when tracking is available.

Estimated Shipping and Delivery Times

Order processing typically takes 1–2 business days. Estimated delivery times after dispatch are shown below.

Destination Estimated delivery after dispatch Estimated total time from order to delivery
United States 4–9 business days 5–11 business days
Canada 4–9 business days 5–11 business days
United Kingdom 4–9 business days 5–11 business days
Australia 4–9 business days 5–11 business days
New Zealand 4–9 business days 5–11 business days
European Union (EU) 4–9 business days 5–11 business days

Business days exclude Saturdays, Sundays, and public holidays.

Delivery estimates shown on our website, product pages, checkout page, or order communications are based on the information available when you place your order or when it ships.

Delivery times may vary depending on the following factors.

  • Destination country or region
  • Selected shipping method
  • Shipping carrier
  • Product availability
  • Customs clearance
  • Public holidays
  • Weather
  • Periods of increased shipping volume
  • Other circumstances beyond our reasonable control

Unless expressly stated otherwise, estimated delivery times do not guarantee delivery by a specific date. Your rights under applicable law continue to apply.

Shipping to the United States, Canada, the United Kingdom, Australia, and New Zealand

Orders shipped to the United States, Canada, the United Kingdom, Australia, and New Zealand are typically processed and dispatched within 1–2 business days.

Delivery typically takes 4–9 business days after dispatch, for an estimated total of 5–11 business days from the date you place your order.

Business days exclude Saturdays, Sundays, and public holidays.

Delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, periods of high shipping volume, or other circumstances beyond our reasonable control.

Your rights under applicable law continue to apply.

Shipping to the European Union (EU)

Orders shipped to the EU are typically processed and dispatched within 1–2 business days.

Estimated delivery after dispatch is 4–9 business days, for a typical total of 5–11 business days from the order date to delivery.

Business days exclude Saturdays, Sundays, and public holidays.

Delivery may take longer depending on the destination country or region, carrier, customs clearance, public holidays, weather, increased shipping volume, or other circumstances beyond our reasonable control.

Unless we expressly agree to a different delivery period, we generally deliver goods within 30 days of the order date in accordance with applicable EU consumer protection law.

If your order does not arrive within the agreed period, you may contact us and set a reasonable additional delivery period, depending on the circumstances.

If your order still does not arrive within that additional period, you may have the right to cancel the order and receive a refund under applicable law.

Any additional rights you have under EU law or the national laws of the destination member state continue to apply.

Shipping Charges

We calculate and display any applicable shipping charges at checkout before you complete your purchase.

Shipping charges may vary depending on the destination, order value, products purchased, and available shipping methods.

We may offer free shipping based on order value, destination, promotions, or other conditions displayed on our website. Any eligibility requirements for free shipping are shown on the website or at checkout.

Shipping promotions may change or end in accordance with applicable law.

Unless expressly stated otherwise, free shipping does not cover customs duties, import taxes, or other charges imposed by public authorities.

Order Tracking

When tracking is available, we will send tracking information to the email address you provided when placing your order.

After dispatch, tracking information may take some time to appear in the carrier’s system.

Tracking information is typically provided by the carrier or logistics partner handling your shipment.

Tracking updates may pause during certain stages of transit. Your package may still be in transit while tracking information remains unchanged.

For questions about your order status, email contact@tryvitamus.com.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

Before confirming your order, please check the following details.

  • Recipient’s full name
  • ZIP or postal code
  • State, province, territory, or region, where applicable
  • City, town, or municipality
  • Neighborhood, street name, and street number
  • Building name, apartment number, or unit number
  • Country
  • Phone number and any other contact information needed for delivery

If you entered an incorrect or incomplete address, email contact@tryvitamus.com as soon as possible.

If your order has not shipped, we will make reasonable efforts to update the address. We may be unable to change it once the order has been processed, packed, or handed over to the carrier.

Unless applicable law provides otherwise, Vitamus is not responsible for delays or delivery issues caused solely by an incorrect address or incomplete shipping information you provided.

If a package is returned to the sender because of an address issue, an unsuccessful delivery, or failure to collect it within the carrier’s holding period, please contact us.

Where permitted by applicable law, reshipping may incur an additional shipping charge.

Order Changes and Cancellations

To request a change or cancellation, email contact@tryvitamus.com as soon as possible.

We cannot guarantee changes or cancellations once the order has been processed, prepared for shipment, or handed over to the carrier.

If your order has already shipped, please follow our Returns & Refunds Policy after delivery.

The EU right of withdrawal and any other rights available under applicable law continue to apply.

Shipping Delays

Shipping delays may occur for reasons including the following.

  • Carrier issues
  • Customs clearance
  • Increased shipping volume
  • Weather
  • Public holidays
  • Logistics disruptions
  • Other circumstances beyond our reasonable control

If your order has not arrived within the displayed or agreed delivery period, email contact@tryvitamus.com.

We will review the available information and, where appropriate, ask the carrier or logistics partner to investigate.

Any rights and remedies available to you under applicable law in the event of a delay continue to apply.

Lost or Undelivered Orders

If you believe your package was lost in transit or was never delivered, email contact@tryvitamus.com.

To investigate, we may ask for the following information.

  • Your order number
  • Confirmation of the shipping address
  • Tracking information
  • Any other information reasonably necessary to verify the issue

Depending on the circumstances, we may ask you to check whether the package was left with a household member, family member, neighbor, reception desk, building manager, or designated pickup location.

If we confirm that the package was lost in transit or was not delivered due to an issue attributable to Vitamus or a carrier we selected, we will take appropriate action in accordance with applicable law.

Depending on the circumstances, we may reship your products or issue a refund.

Orders Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please check the following first.

  • The shipping address you entered when placing the order
  • Safe places around your entrance or property
  • Your mailbox or parcel box
  • Your building’s reception desk or building manager
  • Family members, other household members, or anyone who was at the address
  • Any missed delivery notice, email, or message from the carrier
  • The nearest carrier facility or pickup location

If you still cannot find the package, email contact@tryvitamus.com as soon as possible.

We will review the available information and may ask for additional details or request an investigation by the carrier.

Products Damaged in Transit

Please check the contents and condition of your package promptly after delivery.

If the product or packaging arrives damaged, email contact@tryvitamus.com as soon as possible.

To investigate, we may ask for the following information.

  • Your order number
  • A photo of the entire package
  • A photo of the shipping label
  • Photos of the damaged product
  • A brief description of the issue

Please keep the product and original packaging materials until our review is complete.

If we confirm that the product was damaged in transit, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

For more details, see our Returns & Refunds Policy.

International Shipping

Vitamus may offer international shipping to multiple countries and regions.

You can typically check at checkout whether your selected destination is eligible for shipping.

International shipping times may vary depending on the destination, carrier, customs clearance, and other factors.

Some products may be subject to shipping or import restrictions in certain countries or regions.

We reserve the right to restrict or cancel an order if we cannot legally or reasonably ship the product to the selected destination.

If we cancel a paid order for this reason, we will generally issue the refund to your original payment method in accordance with applicable law.

Customs Duties, Taxes, and Import Fees

Depending on the shipping destination, your order may be subject to customs duties, import taxes, value-added tax (VAT), consumption tax, or other charges imposed by public authorities.

If we collect taxes or other charges at checkout, we will display those amounts before you confirm your order.

If we do not collect a charge at checkout, customs or another relevant authority in the destination country may bill you separately.

Responsibility for any duties, taxes, or import fees that Vitamus does not collect at checkout is determined by the information displayed at the time of purchase and by applicable law.

Customs authorities determine customs decisions and processing times.

Before confirming your order, review the taxes, shipping charges, and any additional fees shown at checkout.

Split Shipments

Depending on the contents of your order, items may ship in separate packages.

This may be due to product availability, fulfillment locations, or other logistics reasons.

If your order ships in multiple packages, they may arrive on different days. When tracking is available, you may receive separate tracking information for each package.

If part of your order arrives first, the remaining items may still be in transit.

Delivery Attempts and Pickup Deadlines

Depending on the shipping method and destination, the carrier may make multiple delivery attempts or hold the package at a carrier facility, post office, parcel locker, or other pickup location.

You are responsible for checking tracking information and carrier notices and, where applicable, collecting your package within the specified holding period.

If your package is returned to the sender because delivery was unsuccessful or the package was not collected within the holding period, email contact@tryvitamus.com.

We will review the circumstances and let you know what options are available.

Where permitted by applicable law, reshipping may incur an additional shipping charge.

Events Beyond Our Reasonable Control

Events beyond our reasonable control may affect order processing or delivery times. These include the following.

  • Severe weather
  • Natural disasters
  • Strikes or transportation disruptions
  • Carrier service outages
  • Geopolitical events
  • Government restrictions
  • Exceptional customs procedures
  • Public health emergencies
  • Other events that are difficult to foresee

If such an event occurs, we will take reasonable steps to manage affected orders and provide customers with relevant information as it becomes available.

Your consumer rights under applicable law continue to apply.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, shipping methods, operations, or applicable legal obligations.

We will post the updated Policy on this website and revise the “Last updated” date.

Changes take effect when posted on this website unless applicable law requires otherwise.

Contact Us

For questions about shipping, delivery, or order tracking, email contact@tryvitamus.com.

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