Returns & Refunds Policy

14-Day Returns

We accept returns within 14 days of delivery, subject to the exclusions below and any requirements under applicable law.

For change-of-mind returns, the item must meet all of the following conditions:

• It is in the same condition as when it arrived.
• It is unused and unopened.
• It is in its original packaging.
• Any safety or protective seals are intact.

To request a return, you must provide proof of purchase, such as a receipt, order confirmation email, or order number.

To request a return, email us at contact@tryvitamus.com.

Once your return request is approved, we will provide return instructions and the return address.

We may decline items sent back without a prior return request.

For questions about returns, email contact@tryvitamus.com.

90-Day Money-Back Guarantee

This guarantee applies to products whose product pages expressly state “90-Day Money-Back Guarantee.” It is separate from our standard 14-day return policy.

If you are dissatisfied with the results of an eligible product, contact us within 90 days of delivery at contact@tryvitamus.com.

To receive a refund, you must follow our return instructions and send back all containers of the eligible product that were delivered to you, including used or empty containers.

Once we confirm that you meet the conditions, we will refund the full purchase price of the eligible product.

If the product page states that return shipping is free, we will cover the cost of the standard return method we provide.

Items returned without prior contact or without following the designated return method may be ineligible for this guarantee.

This guarantee does not limit your statutory rights.

Damaged, Defective, or Incorrect Items

Please check the contents of your order as soon as possible after delivery.

If an item is defective or damaged, or if you receive an item you did not order, contact us promptly at contact@tryvitamus.com.

To assess the issue, we may ask you to provide the following:

• Your order number
• A description of the issue
• Photos of the item you received
• Photos of the packaging or shipping label, if needed

If we confirm that an item is damaged, defective, or incorrect, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

This policy does not limit your legal rights regarding defective, damaged, non-conforming, or incorrectly delivered items.

Items Ineligible for Return

To the extent permitted by applicable law, we cannot accept change-of-mind returns of opened items or items whose safety or protective seals have been removed, for health and hygiene reasons.

In particular, supplements and other consumable products are generally ineligible for return if they fall into any of the following categories:

• Opened items
• Used items
• Partially consumed items
• Items whose safety or protective seals have been removed
• Items altered or modified after delivery
• Items stored contrary to the specified storage instructions
• Items soiled or damaged due to the customer's actions
• Items liable to deteriorate or expire rapidly that fall within an exception under applicable law

These exclusions do not apply in the following circumstances:

• The item is covered by the 90-Day Money-Back Guarantee.
• The item is defective or damaged.
• The item received differs from the item ordered.
• The item does not conform to the contract.
• Applicable law provides a right to a return or refund.

If you are unsure whether an item is eligible for return, contact us before sending it back at contact@tryvitamus.com.

Returns for Mail-Order and Online Purchases in Japan

The statutory cooling-off rules that apply to certain transactions, such as door-to-door sales and telephone solicitation, generally do not apply to mail-order and online purchases in Japan.

For orders delivered within Japan, the terms of this policy apply to returns, exchanges, and refunds.

Return eligibility, the return period, the required condition of the item, and responsibility for return shipping costs are governed by the return terms set out in this policy.

This policy does not limit any rights you have under Japan's Act on Specified Commercial Transactions, Consumer Contract Act, Civil Code, or other applicable laws.

14-Day Right of Withdrawal in the European Union (EU)

If your order is delivered to a consumer in the EU and applicable law grants a right of withdrawal, you may withdraw from the purchase contract within 14 days of delivery without giving a reason.

To exercise this right, clearly notify us of your decision to withdraw from the purchase contract within the 14-day period.

You can contact us at contact@tryvitamus.com.

Please include the details we need to identify the order and the purchaser.

Exceptions to the right of withdrawal apply as provided by applicable law. These include sealed goods that are unsuitable for return for health or hygiene reasons and were unsealed after delivery.

After notifying us of your decision to withdraw, you must send the goods back without undue delay and within 14 days of the date you notified us, unless applicable law provides otherwise.

You are responsible for the direct cost of returning the goods when exercising your right of withdrawal, except in the following circumstances:

• We expressly agreed to cover the return shipping costs.
• The product page expressly states that return shipping is free.
• Applicable law requires us to cover the cost.

To the extent permitted by applicable law, you are responsible only for any decrease in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

If you validly exercise your right of withdrawal, we will refund the amounts we received from you in accordance with applicable law. Where applicable, this includes the cost of the least expensive standard delivery method we offered.

Any additional cost resulting from your choice of a more expensive delivery method may be excluded from the refund.

We will process your refund without undue delay and within 14 days of receiving your notice of withdrawal.

To the extent permitted by applicable law, we may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever comes first.

This section does not limit any additional rights you may have under the national laws of an EU member state.

Return Shipping Costs

For standard 14-day change-of-mind returns, you are responsible for the direct cost of return shipping unless we expressly state that we will cover it or applicable law provides otherwise.

If we confirm that an item is defective, damaged, or incorrectly delivered, we will cover reasonable return shipping costs in accordance with applicable law and the instructions provided by customer support.

For the 90-Day Money-Back Guarantee, if the product page expressly states that return shipping is free, we will cover the cost of our designated standard return method.

Please wait until we provide the return instructions and return address before sending the item back.

Unless applicable law provides otherwise, Vitamus is not responsible for items sent to the wrong address or returned without following our instructions.

Exchanges

To request an exchange, contact us at contact@tryvitamus.com.

Exchange eligibility depends on the item's condition, the availability of the requested replacement, and the terms of this policy.

For health and hygiene reasons, opened or used items, or items with a removed safety seal, may be ineligible for exchange unless they are defective, damaged, or incorrectly delivered.

In some cases, the fastest option may be to return the eligible item and place a new order once your return is approved.

Refunds

Once we receive your return and inspect the item if needed, we will email you to let you know whether your refund has been approved.

If approved, we will generally issue the refund to your original payment method unless we expressly agree otherwise.

If you validly exercise your EU right of withdrawal, we will issue the refund in accordance with applicable law, including the cost of the least expensive standard delivery method we offered where applicable.

Any additional cost resulting from your choice of a more expensive delivery method may be excluded from the refund.

We will process refunds under the EU right of withdrawal within 14 days of receiving your notice of withdrawal.

To the extent permitted by applicable law, we may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever comes first.

Once we process your refund, your bank, card issuer, or payment provider may take additional time to post it to your account.

If 15 business days have passed since we notified you that your refund was processed and it still has not appeared, contact us at contact@tryvitamus.com.

Order Cancellations

To request an order cancellation, contact us as soon as possible at contact@tryvitamus.com.

We may be unable to cancel an order once it has been processed, packed, or handed over to the carrier.

If your order has already shipped, you will need to follow the return process in this policy after delivery.

This section does not limit the EU right of withdrawal, consumer protection rights applicable to customers in Japan, or any other rights granted by applicable law.

Contact Us

For questions about returns, refunds, exchanges, or order cancellations, email contact@tryvitamus.com.

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